Frequently Asked Questions

• American Classroom Supply was founded by Jim and Susan Deeds and is run from their office in North East Texas. This is our full time business, even though Susan is retiring from her job as a Public School teacher this year. Our daughter, Jessica, has recently graduated with her teaching certificate and has started her career as an Second Grade teacher.
  
  
• Call 1-866-960-8427 or contact us by secure web form. We appreciate your business!
  
  

• Your satisfaction is 100% guaranteed!
  
• Return any unsatisfactory item within 30 days of the invoice date for credit to your account, exchanges, or adjustment.
  
• Regular shipping charges apply on all exchanges. Please see instructions for returning merchandise under "RETURNS" listed below.
  
• Have questions? Need help? contact us or call 1-866-960-8427.
  
  
  

Protecting your personal information and privacy is very, very important to us.

We do NOT sell our customers names, addresses or e-mail addresses to anyone.

We send out e-mail notifications on products, special promotions, etc. from time to time.

If you ever get e-mail or newsletters from us and you DO NOT want to continue receiving these messages, simply reply with the word REMOVE in the subject line and we will remove your name from our e-mail lists.

Your transaction is completely secure. We use SSL (Secure Sockets Layer)—the industry standard in online encryption technology—to ensure that your personal and credit card information remains secure. SSL encryption allows you to shop with confidence, knowing that only you and American Classroom Supply have the ability to access your information.

• Credit card orders are accepted on-line, by fax or, by phone.
  
• We accept Visa, MasterCard, Discover and Diners Club and PayPal.
  
• Money orders and Cashier's Checks will be accepted.
  
• Personal checks are accepted, but goods are not shipped until after they have cleared.
  
• Purchase Orders are accepted from accredited public schools and governmental agencies.
  
  
  

By law, we are required to collect sales tax from all orders in Texas. No sales tax is collected from residents of any other state.

Belong to a tax exempt organization? Please fax a copy of your tax-exempt certificate to 214-764-3088 or scan and email the certificate to jim@american-classroom-supply.com

ORDERING OVER THE INTERNET:

• Ordering over the internet is safe, easy, and secure. When you order from American Classroom Supply over the internet, you connect with Yahoo Store's secure server which protects your credit card and personal information.
  
• Internet Explorer users should see the LOCK (secure) symbol when you check out.
  
• Firefox users should see the unbroken key symbol when you check out.
  
• Shortly after placing your order on-line, you will receive an e-mail confirmation of the order you entered on-line.
  
• Please note: free shipping on certain internet specials may NOT be shown on this confirmation, but WILL be reflected on your final invoice.

ORDERING BY TELEPHONE:

• Our phone hours are from 8:00 A.M. - 5:00 P.M. Central Time. Monday - Friday (except for major national holidays). We are often available after hours, as well – try us!
  
• Voice Mail messages are accepted 24 hours each day, seven days each week. Call 1-866-960-8427. Our fax number is 1-214-764-3088.

ORDERING BY MAIL:

• When you order by mail, please be sure to include all item #'s and the full item name and price, as well as your name address, phone and e-mail (if available). Include $7.99 to cover standard shipping on all orders totaling less than $75.

ORDERING BY PURCHASE ORDER

• Purchase Orders are accepted from all accredited US Public Schools and from government agencies. Purchase orders must be completed on your normal order form and faxed to 214-764-3088. Please be sure to include an e-mail address when ordering.
  
• Our payment terms are 30 days after the goods are shipped and the invoice received.
  
• Free shipping is not available for post paid orders, such as Purchase Orders.

You will always receive an e-mail confirmation after you place your order. The confirmation will include an order summary and your order number.

We work hard to get every order out the door and on its way to you as quickly as possible. Because we process orders so quickly, we can’t alter or cancel an order once it has been placed (unless it is done by phone within a few hours of submission).

• DAMAGED shipments and/or packages which appear to be damaged should be refused at the time of delivery.
  
• Please email us or call us at 1-866-960-8427 in case of damaged or lost shipments.
  
• Return any unsatisfactory item within 30 days of the invoice date for credit to your account, exchanges, or adjustment.
  
• Please insure all returned goods for the full retail price. We cannot be responsible for items which are lost in shipment when being returned. We recommend UPS / FedEx be used on high value items. The Post Office lacks accurate tracking and delivery confirmation. If you ship via the post office we suggest delivery confirmation with a signature required.
  
• With all returns, please include your name, shipping address, a copy of your invoice, and an explanation of what you want done with your return. For example, refund your credit card, exchange for another item, etc.
  
• Regular shipping charges apply to all exchanges.
  

Yes! We ship to most countries in the world. We have partnered with a specialized international shipper (IShopUSA). When you check out, you will see a button on Page 2 of the checkout process to enter their cart. You can complete your transaction there.

Prices are subject to change without notice. Please e-mail us if you have any questions about prices.

All of our products are designed for use in the United States. It is your responsibility to use them in compliance with all local laws. Some restrictions may apply. Not all items can be shipped by all methods or to all addresses.

Any additional fees charged by the shipper due to the customer having provided an incorrect or incomplete address are the responsibility of the customer.